State Farm® Insurance Agent Mike Lewis

"My son was rear-ended by an uninsured motorist and our claim was handled by Amanda. She was very communicative throughout the entire process. As soon as information was available, she relayed it. Even if that was all there was to this event, I would still leave her a raving review. Unfortunately, my husband, Michael, had to have an emergent appendectomy at the same time that my son's truck was deemed to be a total loss. She moved the communication over to me, and not only did she help us out in every possible way professionally, but she also went above and beyond to pray for us and see how we were doing just about every day. We had some issues with conflicting information regarding if my 18-year-old son could drive the rental car that was his replacement vehicle and she reached out to multiple people to get some clarification. I'm not really sure how this could have been handled any differently other than to have everything in my son's name so that he could have driven the rental car. When I was getting the run around about us wanting to retain the vehicle, I reached out to her and it seems like she went through the proper channels to make that happen. It really meant so much to us(especially me) that she was so genuine with all of her messages and at one point I even said, "I feel like Amanda is my new best friend". At a stressful time, from my husband being in the hospital for a week and me having to take care of everything, she certainly was the Godsend in all of this. We have been with State Farm for over 30 years and this is just another reason for us to continue to have you for our insurance needs. I feel like it's important to recognize people when they go above and beyond and I hope that you will share this with Amanda."

"I was in a car accident in October of last year and the Mike Lewis State Farm claims department walked me through the entire process. Amanda was particularly helpful and very supportive throughout the process by providing check-ins and updates regularly, she was available via text, email, and calls (which was very handy for me) she also took time out of her day to help explain things to me until I had a crystal clear understanding of what was going on and what the next steps were. The other claim’s team members that helped were Shereffa and Chelseah and they worked very hard to get the job done with a very abnormal claim situation. I appreciate everyone at State Farm for helping me through this total loss experience and helping me get my new car that I love. If you need car insurance, I highly recommend State Farm. I was completely covered and paid little out of pocket in this total loss situation (30 day rental car coverage really saved me) I would have been way worse off if I had another kind of insurance. Trust me, it’s worth it."

"The Mike Lewis team is always helpful but Amanda deserves a 10 Star Review for exceptional communications with every claimant and all associated vendors/businesses. She provides clear expectations to all involved parties and works tirelessly until every claim has been processed successfull and in a timely manner. THANK YOU Amanda for your exceptional customer service and attention to every detail along the way!."

"Jeff Hall is a rockstar agent! He personally came and rescued me on the side of the road. He filled my car with gas and followed me to the gas station to make sure I could safely get back on the road. He went the extra mile and really exemplifies what it means to be a good neighbor!"

"The whole office feels like family. Very attentive to your needs. My accident was handled with not only efficiency but with kindness. I can not recommend Mike, Judy, and Amanda more."

"Amanda at Mike Lewis State Farm was fantastic! Amazing customer service and so, so helpful!"

"Ben Julian got me the best rate that I've ever paid on insurance, especially a mustang. He walked me right through it all in minutes and he's professional. ADDITION: I was recently in a car accident and Mike Lewis State Farm had everything taken care of in no time. In a matter of days they had me back up and running, everything paid off and settled. For my circumstances and particular taste in sports cars I couldn't have asked for better, more professional treatment. Not just in a rough situation but on average as a client also. Extremely professional and friendly Mike Lewis State Farm is the only way to go."

"Just filed a claim this week. Super professional and friendly team. Went above and beyond to help me get everything resolved. Thank you"

"Amanda is the best! She was so helpful and kind throughout the whole process. Highly recommend!!"

"Mike and his team are great ! Jeff has been so helpful!"

"Amanda went above and beyond in taking care of us during an unfortunate time with an accident. I highly recommend this office and the people that work here !!!"

"Amanda was in charge with two of my back to back claims. I could not help but writing a review here as my experience with her services has been five star! She goes out of her way sometimes to make sure things fell into place which really leads to accelerated processing of the logistics. I can not thank her enough for being so mindful and efficient throughout the claim reimbursement process."

"Mike Lewis State Farm is great! Jeff Hall is always ready to help answer questions and explain the best path to take. I have been so impressed with the customer service I have received."

"Amanda is a terrific claims liaison! She is so courteous and helpful. She is on top of everything from start to finish. She is wonderful at taking care of any needs or questions."

"Amanda Schmidt from Claims Support Girl, I wish I can give you 10 stars ,cuz you honestly deserve it! I truly appreciate your guidance throughout all this process & your willingness to help and get involved to get things done in a timely manner. your constant communication between me and all parties involved was definitely appreciated and quite frankly a relief ,just one more hassle you took off my shoulders 😩😩 Thank you Amanda & State Farm"

"Amanda is wonderful! She takes the time to listen & does everything she can to help. I can’t say enough good things about her!"

"I chose this Mike Lewis office( just moved to the Knoxville area) solely based on the awesome reviews and so very happy that I did!!! They were my first call!! I wish I could give them 10 ⭐️’s !! Jeff, in this office, is the best and has been so very helpful! He went above and beyond with his kindness, not to mention all who answered the phone are so pleasant to talk too!! It’s so wonderful when agents like Jeff take the time to care, listen and explain everything about the many policies with them. I’m happy I’m in good hands and very happy I decided to call this Mike Lewis office 😃 Thank you again Jeff! This office has been a breath of fresh air during all of the chaos of moving!!!"

"I worked with Jeff on setting up insurance. He was extremely insightful, kind, and very expeditious. Highly recommend getting your insurance through this office. All of the staff that I talked to were also incredible."

"My experience with Mike Lewis State Farm has been positive overall. The dedication to providing 5-star customer service was evident in my interactions, particularly during the handling of my claim. Amanda Rogers was amazing in walking me through the whole process. As the Claims Liaison, Amanda was very attentive to my every need. The Liaison role seems to be beneficial in streamlining the process and advocating for customers like myself to achieve the best possible outcomes efficiently."

"Jeff from Mike Lewis State Farm was fantastic! He was easy to talk to and really broke down everything for me in a way that was easy to understand!"

"I have been a customer of this State Farm office for several years now and they have always been so friendly and easy to communicate with! Recently I was rear-ended where the other party was at fault and I easily reported everything through the app, and then was connected to Amanda in Mike Lewis's office. She was so helpful and made everything easy! We had my car fixed up at Joe Neubert Collision in just under a week and they, too, were incredibly helpful and kind! I am so happy I had everyone on my side through the whole process!"

"Great communication when I needed help with my totaled car claim. Amanda was extremely helpful and friendly, she made sure I knew what was going on at all times"

"Mike’s team at State Farm are amazing! Always willing to go the extra mile to try and help. This past August our home was one of the many hit by the tornado. Mike and his team were great advocates for us to help get done what had to done. So thankful!"

"I love dealing with Ben, Jeannie, Precious Receptionist Lady, they have done amazing jobs to get everything their customers what they need at the best price available! Many thanks to each and everyone of you!!!"

"Such wonderful people! Extremely communicative and compassionate. Very helpful when it came to navigating my first total loss auto accident on my own, and I couldn’t be more grateful. There was always someone reaching out, checking in, and keeping me updated. My claim was open and shut in about 2/2.5 weeks and everything went very smoothly! Would highly recommend Mike Lewis and his office to anyone. The epitome of amazing insurance!"